> For the complete documentation index, see [llms.txt](https://en.docs.airdesk.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.docs.airdesk.ai/interface/servicos/calls.md).

# Calls

When using the calls feature, you can make entries from: 

```
Account
  └── Contract
  └── Deal
     └── Project
         └── Cases
             └── Task
```

Once there are entries made, Airdesk helps you to manage or respond to the following questions: 

* How many calls the customer has made? 
* When did the client call? 
* When did I call the client? 
* Which salesperson called? 
* Which technician called? 
* What is the support effort/Number of calls? 

### Call Fields 

In order to manage calls with accuracy, it's important that you fill out the contract fields presented in the table below: 

| Field name        | Description                                                           |
| ----------------- | --------------------------------------------------------------------- |
| Assign to         | You can associate it to a client, contract, task, deal, among others. |
| Contact           | The contact with whom the contact was made.                           |
| Enty              | Date of entry in system.                                              |
| Location          |                                                                       |
| Pipeline          | Which pipeline will be associated with.                               |
| Status            | What the status of the pipeline is.                                   |
| Department / Team | Who has access to the calls’ data.                                    |
| Assigned to       | To whom the contract is assigned internally.                          |
| Followers         |                                                                       |
| Description       | Contract description.                                                 |