# Calls When using the calls feature, you can make entries from: ``` Account └── Contract └── Deal └── Project └── Cases └── Task ``` Once there are entries made, Airdesk helps you to manage or respond to the following questions: * How many calls the customer has made? * When did the client call? * When did I call the client? * Which salesperson called? * Which technician called? * What is the support effort/Number of calls? ### Call Fields In order to manage calls with accuracy, it's important that you fill out the contract fields presented in the table below: | Field name | Description | | ----------------- | --------------------------------------------------------------------- | | Assign to | You can associate it to a client, contract, task, deal, among others. | | Contact | The contact with whom the contact was made. | | Enty | Date of entry in system. | | Location | | | Pipeline | Which pipeline will be associated with. | | Status | What the status of the pipeline is. | | Department / Team | Who has access to the calls’ data. | | Assigned to | To whom the contract is assigned internally. | | Followers | | | Description | Contract description. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://en.docs.airdesk.ai/interface/servicos/calls.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.