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Customer call posting.
When using the calls feature, you can make entries from:
Once there are entries made, Airdesk helps you to manage or respond to the following questions:
- How many calls the customer has made?
- When did the client call?
- When did I call the client?
- Which salesperson called?
- Which technician called?
- What is the support effort/Number of calls?
In order to manage calls with accuracy, it's important that you fill out the contract fields presented in the table below: