> For the complete documentation index, see [llms.txt](https://en.docs.airdesk.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://en.docs.airdesk.ai/help-support/faq.md).

# FAQ

**Can I import an Excel document into Airdesk?**  \
Yes, to help with this task you can download the template [here](https://www.airdesk.ai/wp-content/uploads/2021/02/Excel-Clientes-Contactos.xlsx).

**How can I create a Task?**  \
For a more detailed guide, read this [article](https://www.airdesk.ai/airdesk-tips-3-ways-to-master-your-tasks/) from our blog.[  ](https://www.airdesk.ai/airdesk-tips-3-ways-to-master-your-tasks/)

**How can I create a Project?**  \
For a more detailed guide, read this [article](https://www.airdesk.ai/airdesk-tips-how-to-manage-a-project-successfully/) from our blog.

**Can I customize Airdesk Pipelines?** \
Yes, to do so, you must be an administrator of the workspace or have the correct permissions.  \
You should access the administration area and configure the pipelines according to your needs. Each Airdesk module can have a different pipeline. 

**Who can view my Workspace?**  \
Each workspace is private.  

**Can I import my client contacts into Airdesk?** \
Yes. To find out how, read this section of the documentation [here](/interface/contacts/import.md).

**How can I customize my dashboard?**  \
To customize your dashboard, simply drag and drop the frames as you prefer. You can also choose which frames are displayed or which frames are hidden.  \
If you are not happy with the way it looks after the changes, you can also revert it.  

**Who can see my scheduled tasks?**  \
Scheduled tasks can be viewed by the user, the department manager, the task followers (defined by the user or the user who scheduled the task) and the workspace administrators. 

**How can I add team members to a task/subject/project?**  \
To add team members to a service, you must add either the user's department or set the user as a follower.  

**How do I identify tasks by category?**  \
Airdesk does not have tags, but through advanced filters and omni search it's possible to find anything in Airdesk using associated words.  

**How do I edit a task that I have already created?**  \
To edit a task in Airdesk, simply go to the task dashboard and click on the pencil next to the task you want to edit.  

{% hint style="info" %}
**Note:** you can only edit tasks assigned to yourself.  
{% endhint %}

**Complete a task, what do I do?**  \
When a task is completed, you should move it to the closed or completed state, depending on the pipeline configuration.  

{% hint style="success" %}
**Airdesk Tip:** For a better task organization, you should create a closed, completed or canceled state in the pipeline.  
{% endhint %}

**Can I see my tasks in other formats?**  \
Yes, you can choose from 6 types of views: List, Calendar, Gant, Kanban and Cards.  \
Just select one of them in the upper right corner of your dashboard.  

**Can I have a personal account?**  \
Yes, after creating the workspace, the administrator can send invitations to other team members and each one will have a personal and private account.  

**How do the timers work?** \
The timer is a tool to improve time management. You can access this tool in any Airdesk module via the main bar on the clock icon.  \
You can use as many timers as you need and operate more than one timer at once. (To do this, you must turn on the "multiple timers" option) 

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